Guideline problem cases and damages on board

Guideline problem cases and damages on board

Means of presenting a suggestion or complaint are the following:

•    Filling in the suggestions/complaints form and hand delivering to the company offices.
•    Through our website, the BASE or www.ebyca.org. You can download mentioned suggestions/ complaints form and send it by e-mail to the BASE

•    The end user client is obliged to request the service immediately upon arrival, from the company representative at check- out, or at the BASE offices, or by e-mail. The client should cooperate with the BASE or its appointed agents, in good faith, with the intention of eliminating the causes of the objection. If the end user does not accept the solution offered in-situ which would resolve and restore the service to those contracted by them, the company is not obliged to consider any additional claims pertaining to this complaint.

•    Should the problem not have been solved after intervention, the client must submit, within 8 days of final charter date, a written report, attaching any necessary document or photographic evidence supporting the claim, to the BASE (Address) Only those claims stated on the check-out form, upon hand over of the vessel and signed by the designated technician and the client will be considered.

•    The limit on the amount of a claim shall be that of the part or service which is the subject of the claim, and can not include services already used or the total price of the charter.

•    The company cannot be held responsible for prevailing meteorological conditions, cleaning, sea water temperature, the excessive number of tourists at destinations or other situations or deeds that could provoke dissatisfaction of the client and are beyond our control and not directly related to the quality of service provided.

The complet guideline and the table with all cases you can download in the Download area !