EBYCA » Existing members

Guideline problem cases and damages on board

admin — Wed, 18 Jan 2012 09:31:48 +0000

Guideline problem cases and damages on board

Means of presenting a suggestion or complaint are the following:

• Filling in the suggestions/complaints form and hand delivering to the company offices.
• Through our website, the BASE or www.ebyca.org. You can download mentioned suggestions/ complaints form and send it by e-mail to the BASE

• The end user client is obliged to request the service immediately upon arrival, from the company representative at check- out, or at the BASE offices, or by e-mail. The client should cooperate with the BASE or its appointed agents, in good faith, with the intention of eliminating the causes of the objection. If the end user does not accept the solution offered in-situ which would resolve and restore the service to those contracted by them, the company is not obliged to consider any additional claims pertaining to this complaint.

• Should the problem not have been solved after intervention, the client must submit, within 8 days of final charter date, a written report, attaching any necessary document or photographic evidence supporting the claim, to the BASE (Address) Only those claims stated on the check-out form, upon hand over of the vessel and signed by the designated technician and the client will be considered.

• The limit on the amount of a claim shall be that of the part or service which is the subject of the claim, and can not include services already used or the total price of the charter.

• The company cannot be held responsible for prevailing meteorological conditions, cleaning, sea water temperature, the excessive number of tourists at destinations or other situations or deeds that could provoke dissatisfaction of the client and are beyond our control and not directly related to the quality of service provided.

The complet guideline and the table with all cases you can download in the Download area !

AINUD – Associazione Italiana Noleggio Unita da Diporto

admin — Tue, 22 Dec 2009 19:12:05 +0000

Associazione Italiana Noleggio Unita da Diporto (A.I.N.U.D.)

P.zza G.G. Belli, 2

00153 Roma

Italy

Contact: Antonio Barabino

phone: +39 07 89 25 944

fax: +39 07 89 25 966

e-mail: antonio@cruisingcharter.it

www.ainud.it

Member Companies:

38°Parallelo
Lipari                                        www.38parallelo.eu

AZ Marine – Airis JET srl
Catania                                     www.azmarine.it

Bluenose Yachting
Bari                                          www.blunosya.it

Blu Team
Scarlino                                    www.bluteam.it

Boomerang Yachting & Charter
Olbia                                        www.boomerangcharter.com

Bombardieri Yacht Charter
Roma                                       www.bombardieri.net

Capri Relax Boats
Napoli                                      www.caprirelaxboats.com

Compagnia del Mare
Roma                                       www.compagniadelmare.com

Cruising Charter
Olbia                                        www.cruisingcharter.it

Effemme Edizioni
Milano                                      www.effemme-edizioni.it

Flying Charter
Alghero                                     www.flying-charter.it

Fair Charter Nautic Touristic Service srl
Reggio Calabria                        www.faircharter.it

Frangerini
Livorno

Given for Yachting
Porto Rotondo                         www.givenfor.it

Gluglu Charter
Cagliari                                     www.gluglucharter.com

Gulliver
Roma                                       www.gulliver-jeanneau.it

H2O Sailing Team
Voghera                                   www.h2osailingteam.it

Master Yachts srl
Genova

Mokarta Yachting srl
Castelvetrano                         www.promosail.com

Project srl
Palermo                                   www.promosail.com

Neverland Boating
Lemignano di Collecchio           www.neverlandboating.com

Noleggio Yacht & Car
Gallarate                                  www.noloyacht.it

Orza Minore
Monza                                      www.orzaminore.it

Petag
Palau                                       www.petag.it

Plaghia Charter
Praiano                                    www.plaghiacharter.it

Punto Vela
Puntone di Scarlino

Promise Group srl
Ancona                                    www.seatravelyachting.it

Promofin
Milano                                      www.promogroup.it

Puck Yachts & Charter
Roma                                       www.puckcharter.com

Rentex Italia
Monza

Rex Siciliae srl
Pescara                                   www.rexsiciliae.com

Royal Charter
Udine                                       www.royalcharter.it

Sailing In Italy
Roma                                       www.sailing-it.com

Sailor’s Center
Genova                                    www.sailorcenter.it

Sailor.Tex
Gorgonzola                              www.sailortex.it

Salento Nautica
Alliste                                      www.salentonautica.it

Sardinia Yachting
Olbia                                        www.sardiniayachting.it

Sea & Cruises
Milano                                      www.charter-catamarano.com

Shamandura Charter srl
Milano                                      www.shamandura.com

Sea & Sea Organization srl
Roma                                       www.sea-seaorganization.com

SeandSail
Ferrara                                     www.seandsail.it

Sogesti srl
Torgiano

South Sea Sailing
Foggia

Spartivento
Reggio Calabria                        www.spartiventocharter.it

Sunrise Charter s.r.l.
Roma                                       www.sunrise-charter.com

Tct
Viareggio                                 www.tctrading.it

Timavo Ship Supply
Monfalcone                              www.timavocharter.it

Time Charter
Piombino                                 www.timecharter.it

Tutte’Possibile
Margherita di Savoia                 www.tuttepossibile.it

VentoFresco
Grottaglie                                 www.ventofresco.it

Verdeblu
Roma                                       www.verdeblu.com

Wilmar Sailing Charter srl
S. Gregorio di Catania             www.wilmar.it

FENAN – Federacion Española de Alquiler Nautico

admin — Tue, 22 Dec 2009 19:11:06 +0000

Federacion Española de Alquiler Náutico (F.E.N.A.N.)

address: Muelle Viejo, 6-7

07012 Palma de Mallorca

Spain

contact: Dña. Cristina Sastre Fallet

phone: +34 971727986

fax: +34 971720196

e-mail: info@fenan.org

www.fenan.org

Member Companies:

ALBORAN CHARTER, S.L.
Palma de Mallorca www.alboran-team.com

LORENZO GALMES GONZALEZ.

Palma de Mallorca

APEAM
Palma de Mallorca www.apeam.com

AQUAMARIN CHARTER S.L.
Premia D´Alt www.aquamarincharter.com

CHARTER MALLORCA

Pto. Pollensa www.cmcharter.de

CENAUTICA, S.A.
Madrid www.cenautica.com

CHARTER AND DREAMS S. L.
Barcelona www.charteranddreams.com

CRUESA MALLORCA YACHT CHARTER, S.A.
Palma de Mallorca www.cruesa.com

CHARTER PALMA, S.L.
Palma de Mallorca

ECC YACHT CHARTER BALEARES
Lluchmajor www.eccyacht.com

IDAMAR S.A.
Huelva

K.P. WINTER ESPAÑOLA, S.A.
C´an Pastilla www.kpwinter.com

LATITUD CERO, S.L.
Palma de Mallorca www.latitudcero.es

MARITIMO YACHT SERVICES S.L
Palma de Mallorca

MENORCA NAUTIC, S.L.

Mahon www.menorcanautic.com

NAUTIKONRAD S.L.
Palma de Mallorca

NAUTINORT
Puerto Pollensa www.nautinort.com

NAVIERA BALEAR S.A.

Palma de Mallorca www.navierabalear.com

NAVIERA DIAMOND – GOLETAS TURCAS
Madrid www.goletasturcas.com

SUN CHARTER BALEAR
Valldemosa

VITESSE YACHTS
Costa d´en Blanes www.vitesseyachts.com

VIVA YACHT CHARTER & BROKER
Palma de Mallorca www.vivacharter.com

WIND CAT PALMA, S.L.
Lluchmajor www.voyagecharters.com

WINDWARD ISLAND
Barcelona www.windward-island.net

YATES ALEMANES BAVARIA CHARTER S.L.
Palma de Mallorca www.bavaria-charter.com

LA LONJA MARINA CHARTER S.L.

Palma de Mallorca

WIN CAT PALMA S.L.

Lucmayor

NAUTIC FUN MENORCA S.L.

Menorca

MARITIMA MENORQUINA S.L.

Mahon www.maritimamenorquina.com

VDC – Vereinigung Deutscher Yacht-Charterunter-nehmen e.V.

admin — Tue, 22 Dec 2009 19:09:50 +0000

Vereinigung Deutscher Yacht-Charterunternehmen e. V. (VDC)

address: Schreinerweg 50

22549 Hamburg

Germany

contact: Marion Köhnemann

Phone: +49 40 37 42 13 32

Fax: +49 40 25 48 23 57

e-mail: koehnemann@vdc.de

www.vdc.de

Member companies:

ARGOS Yachtcharter GmbH
Wiesbaden www.argos-yachting.de

AYC Adria Yacht Center GmbH
Riemerling www.ayc.de

Barone Yachting
Freiburg www.barone.de

BlueSun Yachts & Holidays GmbH
Frankfurt www.bluesun-yachts.com

BluCharter

Travemünde www.blucharter.de

B+R Yachting
Stahnsdorf b. Berlin www.bur-yachting.de

Le Boat c/o Crown Blue Line GmbH
Bad Vilbel www.leboat.de

Bootsreisen Ventelou
Oberhausen www.hausboot.com

huw yachtcharter
Grafenberg www.huw-yachtcharter.de

KH + P yachtcharter
Stuttgart www.khp-yachtcharter.de

KlaRo-Charter
Neutraubling www.klaro.com

K.P.Winter GmbH
Messenkamp www.kpwinter.de

Moorings Deutschland

Bad Vilbel www.moorings.de

Multihull Charter
Hagen www.multihull-charter.com

REAL-Sailing
Fehmarn www.REAL-Sailing.de

Sarres-Schockemöhle Yachting
Rheinberg www.sarres.de

Scansail Yachts International
Hamburg www.scansail.de

Sunsail Deutschland

Bad Vilbel www.sunsail.de

Segelschule und Yachtcharter Weiss-Blau
München www.weiss-blau.de

Trend Sailing GmbH
Hamm www.trend-sailing.de

Veritas Yachting
Ramerberg www.veritasyachting.com

Windrose Yacht-Charter GmbH
Rellingen www.windrose-yachtcharter.com

VÖV – Verband Österreichischer Vercharterer

admin — Tue, 22 Dec 2009 19:09:15 +0000

Verband Österreichischer Vercharterer (VÖV)

address: Hahngasse 21

1090 Wien

Austria

contact: Günther Selzer

Phone: +431 319 66 40 100

Fax: +431 319 66 40 150

e-mail: gselzer@ycs.co.at

www.voev.at

Member companies:

Asof Yachtcharter & Segelschule
Weiden am See www.asof.at

Barone Yachting
Wolkersdorf www.barone.at

CSI Yachtcharter-Service
Neudorf www.csi-yachtcharter.at

Hofer Nautic
Wien www.hofernautic.at

Seefahrtschule Hofbauer
Wien www.hofbauer.at

Mayer Yachten
Feldbach www.mayer-yachten.com

Müller Yachtcharter Attersee
Attersee www.mueller-yachtcharter.at

Phoenix Yachting
Wien www.phoenixyachting.com

Pitter Yachtcharter
Hartberg www.pitter-yachting.com

Stelzl Yachtcharter
Anif-Niederalm www.stelzl-yachtcharter.at

Trend Travel & Yachting
Kirchbichl www.trend-travel-yachting.com

Yachtcharter Müller – Linz
Linz www.mueller-yacht-linz-at

Yachting 2000
Walding www.yachting2000.at

Register of members

admin — Sun, 06 Dec 2009 11:18:30 +0000

Associazione Italiana Noleggio Unita da Diporto (A.I.N.U.D.)
address: P.zza G.G. Belli, 2 00153 Roma Italy
contact: Antonio Barabino phone: +39 07 89 25 944
fax: +39 07 89 25 966
e-mail: antonio@cruisingcharter.it
web: www.ainud.it

Asociación Provincial de Empresarios de Actividades Marítimas de Baleares (APEAM)
address: Muelle Viejo, 6-7 07012 Palma de Mallorca Spain
contact: Cristina Sastre Fallet
phone: +34 971727986
fax: +34 971720196
e-mail: fenan@apeam.com
web: www.apeam.com

Hellenic Yacht Brokers Association
address: Administration Building – Marina ZEAS Office A’1 185 36 Priaeus Greece
contact: Themistoklis Pavlidis
phone: +30 210 45 33 134
fax: +30 210 45 33 134
e-mail: hyba@ath.forthnet.gr
web: www.hyba.gr

Verband Österreichischer Vercharterer (VÖV)
address: Hahngasse 21 1090 Wien Austria
contact: Günther Selzer
Phone: +431 319 66 40 100
Fax: +431 319 66 40 150
e-mail: gselzer@ycs.co.at
web: www.voev.at

Vereinigung Deutscher Yacht-Charterunternehmen (VDC)
address: Schreinerweg 50 22549 Hamburg Germany
contact: Marion Köhnemann
Phone: +49 40 37 42 13 32
Fax:+494025482357
e-mail: koehnemann@vdc.de
web: www.vdc.de